GXS focus on the customer demonstrates our passion for excellence and customer satisfaction — our eagerness to improve the quality of products and service, and increase the customer’s overall productivity. We focus through human interaction and its foundation is one person dealing with another person. It may involve thousands, hundreds or dozens of people — but it is always people.
 
This focus, as evidenced in our Advisory Councils, fosters a better understanding of the wants and needs of our customers and potential customers — which in turn helps to drive our strategic decisions. The GXS corporate culture is committed to creating customer value. The more GXS understands and meets your real needs, the more likely you will be satisfied customers for the long term.

Everyone at GXS is committed to providing you with continual service enhancements to enable you to reap the maximum benefit from your business-to-business e-commerce programs. Around the clock and around the globe, you have dedicated support analysts working closely with you to answer the simplest questions and to solve the most complex technology issues. With GXS Customer Support, your hosted services and technology products will run smoothly and deliver the maximum availability of the information that drives your enterprise.

Your success is our success. GXS takes care of each customer’s needs on a turnkey basis from intake to execution to training and follow-up service. This means better coordination and saves time for customers. Each of you expects and deserves quality support and service and to be treated as if you are our only customer.

At GXS, you — our customer — are our most valuable asset and we thank you for your business.

Gary G. Greenfield
President and Chief Executive Officer