GXS Managed Services for Treasury and Cash Management Operations

Overview

Features

Benefits

Overview

GXS can provide you with a team of B2B integration experts to ensure you offer outstanding service quality to your clients. The Managed Services team will offer a wide range of services including map development, client implementation, program management, and call center support. The GXS Managed Services approach offloads you from managing the day-to-day responsibilities of configuring, monitoring and managing the electronic transactions between you and your global clients. The B2B experts at GXS have been providing e-commerce management for 25 years and bring best practice business processes to your company and to your corporate clients.

File & Messaging Services

The foundation to the GXS solution is a suite of file and messaging services.  The messaging services enable you to exchange information associated with payables, receivables and liquidity management services with your corporate clients.  GXS gives you the flexibility to exchange information in your clients’ preferred file format, network protocols, and security standards.

  • Network Protocol Mediation—GXS supports a wide variety of network protocols including Internet protocols such as SMTP, FTP/S, HTTP/S, AS2 and AS3; proprietary middleware and application formats such as SAP ALE and IBM MQ Series; and legacy mainframe or dial-up protocols such as SNA, Async and Bisync.
  • File and Message Transmission—GXS can transmit information to your corporate clients in any file format.  Data can simply pass through the GXS infrastructure unchanged or files can be translated from corporate ERP formats to your in-house banking application file structures. 
  • File Types—GXS can process both structured and unstructured data files.  Structured data such as payment instructions, account statements, positive pay files or lockbox activity reports can be transmitted in SWIFT, BAI, SAP, Oracle, EDI, XML RosettaNet or other formats.  Unstructured documents such as images of cleared checks or health care explanations of benefits can be transmitted as TIFF, GIF, ZIP, TAR or other file formats.
  • Corporate Security Standards—GXS supports a variety of popular B2B security standards.  As a result you will be able to comply with your corporate clients' preferred security model.  Supported standards include Entrust, PGP, Compress, and AUTACK.

GXS has undertaken a multi-million dollar project to improve the reliability, performance and scalability of its infrastructure.  Advantages of the new technical architecture include:

  • Reliability—GXS maintains a leading edge business continuity program that ensures resiliency in the event of an application, system or hardware failure. Three world-class data centers are the foundation of a redundant global infrastructure that includes Linux-based blade servers, mirrored RAID disk drives, clustered database systems, and uninterruptible power systems. GXS utilizes multi-data center failover connections to provide you and your clients the highest levels of business continuity.  As a result, you can satisfy regulatory requirements for continuity of operations in periods of 4 hours, 2 hours or less.
  • Scalability—GXS provides a robust global B2B integration platform that supports over four billion transactions exchanged between over 200,000 businesses around the world annually.  The GXS architecture is built upon utility computing principles.  Additional capacity can be provisioned rapidly to meet growing transaction volumes.
  • Performance—GXS utilizes best-of-breed, service-oriented technology to deliver high performance capabilities to you and your clients around the world. Compared to legacy mainframe applications, GXS file and messaging services offer substantially higher capacity and throughput.  As a result, you can accommodate the high traffic volume of transactions often exchanged before payment cutoff windows.  Additionally, you can confidently satisfy even the most demanding customized service level agreements from corporate clients.

Client Implementation Services

GXS has the skills and resources to on-board your clients regardless of their budget, resources or experience levels. B2B technology preferences, or internal skill sets.  Implementation of new customers is a core competency at GXS.  We conduct approximately 10,000 customer migrations and implementations annually all over the world.  Advantages of GXS's approach to new client implementations include:

  • Trading Grid Network —GXS is a leading provider of B2B e-commerce to a variety of industry segments.  Corporations in the insurance, automotive, high tech, consumer products, pharmaceutical and retail sectors use our Trading Grid every day to exchange thousands of electronic documents.  GXS Managed Services is integrated with the Trading Grid, providing you with immediate electronic access to a global network of clients already connected around the world.  Because over 75% of Fortune 500 corporations are on the Trading Grid already, chances are high that your clients are connected to GXS. 
  • Local Implementation and Support— GXS has operations in 18 different countries as well as joint ventures or distributors in another 15 regions.  As a result, GXS can help you implement a new customer nearly anywhere in the world. GXS provides technical support in 20 languages, including French, German, Spanish, Italian, Chinese, Korean and Japanese.

GXS takes a multi-phased approach to each implementation consisting of three primary steps:

  • Requirements Gathering—As part of the pre-sales process, GXS will help your company outline the components, requirements and timing for implementation of new business opportunities. Scoping efforts include process and support, technical design, and complete project requirements.
  • Technical Configuration—Based upon client requirements, GXS will design, develop and test the necessary data translation maps, file transfer scripts and data enrichment services to support your B2B programs.
  • Production Deployment—Each customer deployment is conducted via a well defined change control process. Functional verification is ensured through a battery of unit and system level tests. Once deployed, GXS continually monitors the environment during a stabilization period to ensure success.

Map Development Services

GXS can map client file formats to and from your in-house proprietary banking applications.  GXS has a Mapping Center of Excellence with over 175 mapping professionals. GXS can quickly and effectively deliver high quality maps to ensure you exceed your client requirements.

Advantages of GXS mapping services include:

  • Breadth of Formats—GXS supports a wide variety of e-commerce formats and protocols. Supported EDI formats include regional standards such as EDIFACT, ANSI X.12, EAIJ and Tradacoms. GXS can map to and from vertical industry specific XML standards such as RosettaNet, VDA, CIDX, PIDX and ebXML. GXS also has extensive experience mapping file formats for popular ERP systems such as SAP, Microsoft and Oracle (including Peoplesoft, Retek and JD Edwards).  GXS can map into the file formats of your in-house product applications or to popular banking formats such as SWIFT, BAI, NACHA or other local banking standards.
  • Complex Mapping—GXS supports a variety of complex mapping scenarios including merging of information from multiple electronic documents into one; splitting of content from one file into multiple documents, and reorganizing content within one file.  Additionally, data can be modified, augmented or omitted using conditional logic, database inquiry or external application interface.
  • Mapping Technology—GXS mapping services are based upon our award winning, any-to-any mapping and translation server, Application Integrator™ (AI). AI delivers world-class translation performance through an easy-to-use, drag-and-drop interface. GXS has used this technology to put over 200 different document types into production, across a broad range of B2B formats and protocols.

GXS follows a well-defined, multi-phase process for developing maps.  The two primary phases are:

  • Map Development— GXS will gather requirements by outlining and documenting business needs directly related to your e-commerce environment.  Based upon the unique requirements of your business processes and application data structures, map specifications are designed and developed.
  • Testing and Deployment—After development, all maps are put through unit and system testing for quality assurance. Maps are tested using sample data to ensure proper functionality.  Once maps are in production, GXS will perform on-going change management based on new business requirements.

Benefits of GXS Managed Services

GXS Managed Services can enable you to differentiate the quality of service provided to your cash management clients through improved:

  • Flexibility of Delivery—GXS can increase the level of flexibility you can offer corporate clients for integration. Through GXS you can offer your clients the freedom to use their preferred data network protocols, security standards, and file formats.
  • Speed of Delivery—GXS can accelerate time frames for new customer on-boarding. Rapidly implementation enables your client to quickly migrate off more expensive, competitor platforms and faster access to your unique service offerings.
  • Quality of Delivery—Through best practices and deep expertise, GXS can reduce the number of setup and post-implementation challenges your clients will experience.  Fewer trouble tickets result in better scores on service quality scorecards and reduce the roadblocks to up-sell and growth opportunities.
  • Performance and Capacity—GXS best-in-class technical infrastructure enables much faster throughput and higher capacity than typical in-house systems.  As a result, you have the flexibility to meet even the most demanding custom service level agreements from strategic accounts.

In addition to improving customer satisfaction, GXS Managed Services offers advantages to the product management, client delivery and information technology groups within the bank:

  • Cost Advantages—Leveraging a hosted solution managed by GXS can enable you to retire expensive legacy systems such as mainframe-based client file gateways and modem-based dial-up telecommunications infrastructure.  In you are running multiple client file gateways the cost advantages may be even more significant as duplicate systems can be consolidated onto the GXS infrastructure.  Lower operating costs enable more competitive pricing and higher gross margins for your product line.
  • Focus on Core Competencies—GXS Managed Services can simplify the day-to-day operations of groups across the organization including product management, client delivery and information technology.  Offloading non-core functions enables you to redeploy resources on higher value business projects.
  • Extensibility to other Product Lines—The GXS Managed Services solution can be extended to other business units or product lines.  GXS can be used as a shared service model that the trade, lending, cards, securities and foreign exchange divisions within your institution can leverage as well.

Managed Services can provide a competitive advantage in the marketplace that leads to a number of longer term benefits for your product line including:

  • Increase New Business Win Rate—Through the additional flexibility to meet client technical integration requirements, GXS can improve the competitiveness of your offering thereby increasing your win rate for new business opportunities.
  • Shorten Time to Revenue Recognition—Faster client implementation cycles reduce the time frames before billing and revenue collection can begin.
  • Accelerate New Product Launches—With on-demand access to a pool of B2B e-commerce experts, GXS can eliminate the resource contention bottlenecks that often delay new product development.