The B2B Heroes program recognizes individuals who have demonstrated best practices and extraordinary achievements with multi-enterprise IT projects. Over 100 candidates from 75 companies were evaluated for the 2013 awards. Award winners consist of line-of-business and IT professionals who spearheaded projects such as corporate-to-bank connectivity; electronic invoicing; warehouse automation; ERP upgrades; international expansion and B2B modernization.
IT Business Coordinator
Rebecca Avery is the IT Business Coordinator at Arla, a global dairy company with production facilities in 13 countries and sales offices in another 20. She has worked tirelessly over the last two years to migrate from Arla’s existing B2B integration gateway to a new, more modern platform. Managing a complex set of activities across various groups with Arla, its business partners and B2B vendors had proved challenging. But, in the end, Rebecca ensured a smooth, timely and professional migration. Shortly after the migration was completed Rebecca immediately began focusing on next steps for Arla’s B2B initiatives to maximize the expanded functionality of its new platform.
Senior IT Manager
Arthur Puah is Senior IT Manager at Avago Technologies, a leading designer, developer and global supplier of analog, mixed signal and optoelectronics components and subsystems. With a customer base of 40,000 end customers and a portfolio of more than 6,500 products, Avago’s success depends upon being able to electronically integrate its supply chain. A key champion of using B2B solutions to achieve Best-In-Class supply chain performance, Arthur helped transform Avago’s labor-intensive, manual supply chain into a highly automated and integrated model. The B2B platforms he championed form a single point of integration between Avago’s business processes, its customers and business partners. The new process has improved efficiency and reduced the company’s operational costs. In addition, Avago can better meet its customers’ B2B needs, which translates to higher revenues for the company.
Technical Product Consulting Manager
Vice President, Electronic Commerce
Keith McCarley is the Vice President of Electronic Commerce and Chris Scott is the Technical Product Consulting Manager for BB&T, a super-regional bank. Together, they expanded the bank’s B2B capabilities to allow BB&T to compete with larger financial institutions with more sophisticated B2Bank integration capabilities. Recognizing the limitations of the bank’s existing SWIFT channel, Keith and Chris knew they needed a new SWIFT channel to meet the requirements of larger customers to earn business from large corporates. The two searched for a B2B partner with integration experience and technical capabilities to quickly integrate a SWIFT channel into the bank’s existing channel processing systems without extensive development. Once they integrated the OpenText SWIFT Service Bureau, the bank continued to win additional new business from other large corporates.
IT Service & Support Manager
Steve Ashworth is the IT Service & Support Manager at Co-Operative Group, a leading UK food retailer and a major financial services provider. He is responsible for managing the EDI program with the company’s 600 suppliers. Co-Op has been able maximize the ROI from its EDI program with Steve’s active management and support. Ensuring the tight SLAs required for companies operating in grocery supply chains are met, Steve has worked closely with GXS to ensure the timely delivery of commercial documents at all times. Co-Op now exchanges electronic documents with suppliers including forecasts, orders, invoices and credit notes along with less commonly shared electronic documents, and with EDI as the backbone it all runs smoothly and efficiently.
Global Cash Manager, Treasury Department
Dow Corning Corporation
John Coon is the Global Cash Manager for the Treasury Department at Dow Corning Corporation (DCC). His team manages 300 bank accounts in 50 banks worldwide. Dow Corning Corporation formerly used bank proprietary software and a consolidation bank for outgoing vendor payments, employee payroll direct deposit and check payments along with incoming collections and inter-bank funds transfers. John’s goal was to replace proprietary bank software connections with host-to-host or SWIFT network connectivity. Partnering with GXS, he implemented a new treasury management system to aggregate data from banking partners and increase straight through processing. Under his direction, DCC implemented two direct bank connections via Managed Services and 10 connections via the OpenText SWIFT Service Bureau.
Changwon Choi is the General Manager of Homeplus, the second largest retail chain in South Korea with 354 stores throughout the country and the market leader in the rapidly growing grocery home shopping sector. Mr. Choi managed a strategic initiative to electronically connect Homeplus’s community of 2,300 suppliers. To achieve the business benefits desired, Homeplus needed 100% participation from its supplier community. And, with suppliers including large to small companies with a wide range of technical capability, the project was challenging. Mr. Choi leveraged his extensive experience in B2B and supply chain to provide valuable input and advice for the project from the initial design phase through to implementation. His dedication and commitment to this B2B initiative was one of the key contributors to the outstanding success of this initiative. In the four weeks following the launch, more than 2,300 suppliers were EDI enabled.
Corporate Affairs Office
Production & Sales IT Department
Mitsubishi Motors Corporation
Nobuhiro Saito is the Project Manager in IT delivery for Mitsubishi Motors, a leading automotive manufacturer and distributor, selling products into more than 160 countries. His great experience and comprehensive knowledge of logistics and IT have helped with a complex implementation of a new global B2B platform for supply chain optimization over the past two years. He has made a lot of efforts leading the team to make this project successful. Mitsubishi Motors has been enhancing global business especially in emerging countries, and the project would not have been delivered so successfully without his leadership for the global rollout.
Adriana Lofrano is a Finance Manager with Natura, a leading cosmetic, fragrance and toiletries producer in Brazil. One of the accounting team’s greatest challenges at Natura was a burdensome collections process that relied heavily on manual data entry and offered insufficient reporting. As Natura grew in recent years the issues with the collections process became more and more difficult. Adriana made a case to the company’s leadership that a new, re-engineered process offered significant efficiency gains and better management controls. Her proposal removed manual data processing by feeding collections data directly into Natura’s internal systems. The new model allowed Natura to reorganize its personnel that were previously consumed with manual data entry to focus on higher value added tasks. Thanks to Adriana’s vision, Natura is now able to generate more valuable reports which highlight exceptions and issues that require attention.
Manager, Solution Architect, Global IT
Dawn Haymond is the Manager, Solution Architect for Global IT at Roche Diagnostics, a leader in research-focused healthcare with combined strengths in pharmaceuticals and diagnostics. A forward-thinker focused on making IT-related decision that result in the most value for the company, Dawn was confident that a managed services model was right for Roche. She believed it would reduce costs by at least 10% and decrease the number of full-time employees (FTEs) required for Roche’s B2B operations support. Dawn implemented OpenText Managed Services at Roche Diagnostics’ North American location. To date, a reduction of more than 10% in costs and FTEs has already been realized. Roche Europe is currently implementing managed services and Dawn is taking the managed services success story to all of Roche’s locations and divisions across the globe.
Manager, Integration Services
Kees Ketelaars is the Manager of Integration Services at Shell, a global group of energy and petrochemicals companies, operating in more than 80 countries. Kees played a central role in driving a centralized, shared services approach to integration within Shell. He has actively championed the use of Enterprise Integration Services as a “one-stop shop” for all strategic application integration matters across the Shell Group. Kees made significant progress towards this by migrating 240 critical interfaces to a new B2B integration platform. The new platform has already resulted in a broader set of capabilities and in measurable savings for his organization worldwide. Kees demonstrated significant skills in leading the project. He kept many different teams throughout the world aligned encouraging a mentality of “one goal, one team.”
Business Systems Manager – B2B Solutions
Starbucks Coffee Company
Michelle Thiessen is the Business Systems Manager for B2B Solutions at Starbucks, the premier roaster and retailer of specialty coffee in the world. She has made incredible contributions since joining the Starbucks/GXS team almost 2 years ago. As the leader of EDI implementations for Starbucks, she has overseen the implementation of several new maps and new labels in Intelligent Web Forms (IWF). In addition, she added nine new retail trading partners to the IWF program, which is a significant accomplishment for a sell-side program. To ensure success of the implementation, Michelle instituted weekly calls to help stabilize the program, monitor ongoing progress and provide the opportunity for a consistent feedback loop. She provides map forecasts to ensure future requirements can be met in a timely manner and has initiated a mapping review process between Starbucks and GXS to improve initial map quality. Through Michelle’s leadership, the program has grown tremendously. Fifty new trading partners and 91 new maps were implemented in 2012. In addition, processing volumes for Starbucks increased more than 70% over the prior year.
Denise Pieri is a Project Manager at Tesco, the UK’s largest retailer and one of the world’s leading international retailers. Denise is responsible for the Advance Ship Notice (ASN) program with Tesco suppliers. Tesco had a goal of receiving ASNs from 100% of its 6,000 suppliers. To support Tesco’s ambitious goal Denise introduced a new rollout program to enable suppliers to submit ASNs using B2B technologies to help better plan its labor schedules, reduce receiving time, lower buffer inventories and decrease the likelihood of out-of-stocks. She worked tirelessly to ensure the success of this project, ensuring that an EDI solution was available for suppliers of all sizes and that each of the solution options met Tesco’s requirements for order processing. Denise’s approach is responsible for much of the program’s success. She balanced the need for automation and technology with a focus on ensuring that doing business with Tesco remained easy.
Senior Commercial Manager
Stuart Blackery is the Senior Commercial Manager at Tesco, the UK’s largest retailer and one of the world’s leading international retailers. Stuart is responsible for the team that develops and manages P2P systems and processes for the UK and ROI business. He led an initiative to standardize the Tesco global procurement process to streamline it for vendor setup and approval. Gathering the appropriate credentials and compliance information from suppliers, vendors and distributors was labor-intensive and time consuming. Stuart partnered with GXS to implement a supplier information management application which reduced the time to setup and approve new suppliers by 66%.
EC EDI Center
Supply Chain Management System Division
Business Systems Solution & Services Group 1
TOSHIBA I.S. Corporation
Shohei Kihara is with Toshiba I.S. Corporation, created by aggregating all the Toshiba IS divisions nationwide and spinning them off as an independent unit. Mr. Kihara has been one of the biggest contributors in establishing the company’s new global B2B platform. As Toshiba’s business has grown rapidly around the world, he realized that its in-house systems would need to be modernized to meet the huge demand from Toshiba’s global subsidiaries. He has led a cross-company B2B working group to plan the move to outsource some of its B2B infrastructure with his strong leadership.
Sr. Coordinator Int’l Accounting, BRA, Int’l Finance, Latin America
Marcio Florentino is with United Airlines, a major US airline and the world’s largest by number of destinations and scheduled passenger-kilometers flown. Historically, United was burdened with a time consuming and inefficient reconciliation process for card payments. Each and every credit card sale had to be validated manually. Based in United’s Brazil location, Marcio led a new project to streamline the processing of payments received by credit cards. He started by designing all the information flows for the related business processes and then began a vendor selection process to identify an application that would meet the specific needs of United Airlines. To accelerate time-to-value, he selected a SaaS application from GXS. The application consolidated all card payments received from multiple networks into a single portal allowing users to view disputes, adjust chargebacks and review payment schedules. With all of the manual credit card sales activity removed, Marcio now only needs to oversee the consolidated information and has been able to expand his responsibilities into other areas of the business.
Renato Occhiuto is an IT manager for the Brazil operations of Whirlpool, the world’s leading manufacturer of major home appliances, with 65 manufacturing and technology research centers around the world. With an extensive knowledge of the B2B operations and requirements at Whirlpool, Renato has worked collaboratively with the business to continually improve B2B integration between Whirlpool and its partners. As EDI volumes grew on the Whirlpool B2B integration platform, Renato realized that the company needed a more scalable platform in the near future. He then initiated discussions with his internal team, conducted a detailed analysis of future business requirements and evaluated potential technology options with vendors. Using OpenText Managed Services, Renato was able to scale Whirlpool’s B2B integration program to support the needs of the growing Brazilian market and the increased complexity of its supply chain.