Customer Success

At GXS, our customer-centric focus is designed to make you the first priority in our business. Best-of-breed technology, unparalleled customer service and our long-standing position as an industry leader in B2B e-commerce all enable you to have a unique level of confidence in being a GXS customer.

We pride ourselves in never taking our customers for granted. At GXS, you’re not just another face in the crowd. The only way we can succeed is if you succeed. And to do that, we must foster a comprehensive understanding of not only the industry as a whole and the technology surrounding it, but the individual wants and needs of your enterprise. The GXS corporate culture is committed to creating customer value. The more we understand and meet your real needs, the more likely you will be satisfied GXS customers for the long term.

We continue to invest in our business to expand our product and service capabilities and our data center architectures. GXS Trading Grid^®’s cloud-computing architecture gives you high availability, simplified maintenance and lower costs. And our partnerships are leveraged to provide best-of-breed technology that you need now.

At GXS, we are continually working to perfect our business. Through Advisory Councils, User Groups, the GXS Strategic Advisory Board, our Customer Support teams and our business partners, we are always gathering information on how to increase productivity and enhance performance, not only in our own organization, but in yours as well. Through our comprehensive e-commerce solutions and training, we are confident your business will thrive in both today’s business environment and for a long time to come.

At GXS, your success is our success. That means you—our customer—are our most valuable asset and we genuinely thank you for your business.

Bob Segert
President and Chief Executive Officer