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Customer Engagement

Going Beyond Satisfaction

GXS strives to understand, develop, and sustain optimized customer relationships. Working together, we can achieve great things.

At GXS, engaging customers requires a year-round focus on changing organizational behaviors, processes, and systems to anticipate and respond to our customers’ needs. From the leadership team to the frontline employees, we are committed to making these changes. Everyone at GXS is responsible for the customer experience.

But, we can’t optimize our customer relationships without the participation of our customers. GXS Strategic Advisory Board members identify steps that can be taken to increase both our performance and theirs. The GXS User Groups and Advisory Boards’ members help our company meet emerging customer product and service requirements. And we are committed to enhancing our products through direct input from customers using GXS Product Feedback. And customers, who want to stay very involved in product development and testing, participate in the GXS Beta Program. At GXS we greatly value the thought leadership and strategic direction provided by our customers.