Global Service
As a services company, GXS has best-in-class technology, operational processes based upon best practices and strong talent with industry expertise.
We have a non-stop commitment to ensure an unprecedented state of readiness to support your B2B transaction needs. GXS recognizes that B2B is global and 24×7.
Continuous Lifecycle Operations—Mapping, on-boarding and ERP integration are not one time events. They must be continually monitored, supported and regularly enhanced. GXS is there to help you every step of the way.
Five-Continent Footprint—We understand that most companies are global and even if you are only selling in one country, your customers or suppliers are probably operating internationally. GXS Global Support Services reflects a multi-national technical support model across our five-continent footprint.
Global Support Services provides Managed Services customers with proactive and reactive customer support, monitoring your transactions and alerting you and your trading partners of any errors to quickly rectify the issue. And we offer customized training for you and your trading partners so everyone across the supply chain has the expertise they need to manage and monitor your B2B transactions.
Wherever you are, whenever you need it, GXS service and support is there worldwide, 24×7 to keep your business on track and connected to your supply chain. Whether you have a simple question or a mission-critical issue, our Global Support specialists will work with you to quickly reach a resolution.