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Specialized Support

Talk or Text:
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Specialized Support
  • Regional helpdesks in 15 languages
  • Help available 24 X 7

Global Support Center

Welcome to the GXS Global Support Center

At GXS, our customers are the core of our business. You put your trust and investments into our products and services, so we need to provide 100% satisfaction. Should you have any issues, GXS Global Customer Support is there for you 24x7 to ensure your business doesn’t miss a beat. We leverage our years of experience in managing and delivering transactions as an important foundation of everything we do. Our support specialists offer you a breadth of technical expertise, advanced support technologies and the confidence to know we will rectify the situation to protect the success of your business and your investments.

Embracing The New Business Model

Many of our customers use GXS Managed Services as their new business model. As your partner, we implement, onboard and integrate with your B2B ecosystem. You have access to new skills and technologies, built-in standards compliance and the ability to free up your personnel to focus on your core business strategy.

The new business model requires GXS to rapidly respond to your growing business demands. When you contact the GXS Global Support Center, we promise you prompt, accurate and courteous service—unparalleled in the industry—regardless of your company size, location or investment level.

Everything we do is dedicated to helping you and your trading partners succeed. Making you easier to do business with.

Help Desk Contact Details

Contact the GXS Global Support Center Help Desk—available 24 hours a day, seven days a week.

  • Email us at support@gxs.com
  • Call 1-800-334-2255
  • From outside the US, please call 1-301- 251-6510
    • New Implementations – option 1
    • Technical Support – option 2
    • Sales – option 3
    • Billing – option 4

Regional Directories

Regional Directories list local, in-country Customer Support contacts in dozens of countries.

Look up contact details in your region:

Other Services Directory

Look up contact details for other GXS specific services in this directory.