Inovis Support Center

Welcome to the Inovis Customer Support Center

The merger of GXS and Inovis creates the world’s largest B2B integration services provider which can bring exceptional, new innovations to the B2B e-commerce industry. At all times, it is extremely important to the new company, operating under the name of GXS, that we maintain a consistent customer experience for you. Inovis, a GXS company, will continue to fully support all of the Inovis products and services you currently use through the same channels. We appreciate your choosing Inovis as your e-commerce partner, and we recognize our success is directly dependent upon helping you effectively process and manage your e-commerce activities.

You may search through our FAQs, documentation and Knowledge Base prior to logging any Support Request. If you do not find a resolution to match your needs, we encourage you to log a request through our online customer center and reserve the use of the support line for Production Down situations.

As always, we are available 24 hours a day for any emergency or Production Down issue.

Inovis Customer Support Details

Contact Inovis Customer Support—available 24 hours a day, seven days a week.

• To reach Inovis support, call +1 877.446.6847, Option 1, and follow the voice prompts or visit our customer portal.
• US:
  

  Customer Support	877.446.6847 option 1
  Implementation & Compliance Services	877.446.6847 option 2
  Educational Services	877.446.6847 option 3
  Sales or Professional Services	877.446.6847 option 4
  Billing Questions (Inovis Products)	877.446.6847 option 5
  Payments	877.446.6847 option 6

• ASPAC:
  

  Customer Support

  Hong Kong: +852-22332111 China (PRC): China Netcom users 10800 8521694 China Telecom users 10800 1521694