preload preload preload preload preload preload preload preload preload preload preload preload preload preload preload preload preload preload preload preload preload preload preload preload preload preload preload preload preload preload preload preload preload preload preload preload preload preload

Community Management

If you are like most companies, you have successfully implemented B2B integration with many of your largest trading partners, but struggle to on-board the masses of small- and medium-sized businesses in your community. Through our extensive support of connectivity options, data formats and trading partner enablers, GXS ExpertSM On-Boarding can help you to achieve 100% trading partner participation for B2B integration initiatives. We have extensive experience on-boarding not only suppliers, but customers, financial institutions and third-party logistics companies. Expert On-Boarding can help accelerate on-boarding of trading partners for various programs including EDI, data synchronization, AS2, supply chain visibility and VAN migrations.

GXS ExpertSM On-Boarding—A Proven Global Community Enablement Solution

GXS follows a five-phased process for community on-boarding:

  • Rollout Strategy & Planning—GXS Expert On-Boarding implementation specialists work with you to understand which trading partners you want to ramp for which business processes. We then develop a comprehensive project plan to support the on-boarding strategy.
  • Inform & Educate—GXS develops and distributes a series of marketing communications promoting your B2B program to trading partners. We can also provide customized educational materials such as webinars on topics like EDI, AS2 and data sync to address trading partner questions.
  • Organize—During the rollout phase of your B2B program, GXS will walk each trading partner through the on-boarding process in an easy-to-understand, step-by-step process. GXS has extensive experience ramping trading partners in countries around the world including China, India, Brazil, Southeast Asia and Eastern Europe.
  • Enable & Test—During implementation, GXS will verify that trading partner connectivity is working correctly and test data flows with sample content. Throughout the on-boarding process we provide you with weekly reporting and performance scorecards—so you know how many trading partners have been implemented.
  • Change & Growth—Once your community is on-boarded, GXS provides ongoing, 24x7 local language support to trading partners. During this phase, suppliers that are new to your company can be on-boarded to your program as well.

Community Management

Ramp Up Your Trading Partners Faster and More Efficiently Using GXS Expert On-Boarding

  • Speed of On-Boarding—GXS best practices and established network of more than 100,000 trading partners enables GXS to perform on-boarding in less than half the time it takes most companies to implement an internal initiative.
  • Cost Savings—On-boarding trading partners is a time-consuming and challenging process even for the largest of companies. Using GXS Expert On-Boarding you can avoid costly infrastructure testing and expensive technical staffing resources.
  • One-Stop Source—Access all the tools, training, best practices and technical support your trading partners need to connect to your supply chain quickly and efficiently.
  • Time to Revenue—If you are a service-sector company, such as a financial institution or logistics provider seeking to on-board new customers, Expert On-Boarding can accelerate the process, enabling you to bill more quickly.

Product Listing