Community Link offers best-in-class community enablement through global trading partner ramping, technical support and change management. As you approach 100% trading partner participation, your business will experience business benefits such as:

• Reduced supply-chain costs
• Improved invoice tracking
• Reduced procurement costs
• Improved employee productivity through reduction in manual processes
• Simplified and streamlined communications with your trading partners

Overview

Community Link enables you to quickly and successfully launch nearly any e-commerce program using GXS's unbeatable combination of proven tools and 35 years of experience ramping and managing global trading communities.

Community Link is the ideal community enablement solution, providing the right tools and expertise to make your e-commerce initiative successful. GXS provides community enablement for EDI, data synchronization, AS2, global supply chain visibility and VAN migrations.

With dedicated program managers located throughout the world, Community Link uses the right combination of high-tech tools and experienced program managers to launch, expand and manage your e-commerce community.

Features

Complete Suite of High-Tech Tools & Professional Services
As part of our commitment to provide customers with flexible solutions, GXS provides two Community Link packages: Community Link and Community Link Global. With both service offerings, you can leverage our No Trading Partner Left Behind Service Level Agreement (SLA). The No Trading Partner Left Behind SLA guarantees that GXS will on-board 100% of your trading community or refund you for any portion of the community not implemented within a pre-specified timeframe:

• Community Link Package—GXS will contact your entire trading community and offer those companies a range of service options including web forms, EDI, data synchronization, AS2 and more. GXS will also program manage your entire enablement effort, determine escalation procedures and provide supplier technical assistance. Customers receive detailed reporting and analytics, frequent status updates, online testing (for EDI programs), and customized community communications including educational materials, step-by-step instructions and informative, program-specific webinars. The Community Link Package is designed for single country enablement programs.
• Community Link Global Package—Community Link Global is designed for the unique and complex requirements of multi-country, global enablement programs. In addition to providing all services offered in the Community Link Package, customers will also benefit from a dedicated program manager, focused support contact, translated educational materials, and 24x7 assistance on a global basis.

To find out how your company can benefit from GXS's global experience, click here, or call us at +1 800-560-4347 within the US. If you are located outside the US, click here to get a list of our global contact numbers.

Community Link Packages

	Community Link Package	Community Link Global Package
GXS provides program management
Pre-rollout survey to trading community
Community outreach (proactive calling)
GXS develops communication plan & content
Secure web site for trading partners to access program guidelines and other information
Reports emailed to the customer on community status
Custom reporting per client's specifications
Technical implementation assistance for trading partners
Testing of trading partner compliance
Client support during normal business hours
GXS compilation and distribution of guidelines
Client support available 24x7
Focused client support person
Online tutorial of enablement solutions
Weekly status calls between client and GXS
Web-based seminars to educate trading partners
Multi-language communication
Multi-language support