GXS Managed Services is a comprehensive B2B business process outsourcing service that enables you to automate transactions with your trading community while shielding your company from rapidly changing standards, eliminating manual and duplicative efforts, and enabling a higher level of process integration and business intelligence.

Benefits include:

• Global reach and capabilities
• Lower total cost of ownership
• Enhanced supply chain efficiency
• Accelerated time-to-market
• Ability to focus on your core business objectives

Overview
Managed Services offers the technical infrastructure to conduct a global B2B program, including hosted integration services, data translation, transaction visibility, systems administration and robust reporting capabilities. In addition, GXS Managed Services provide you the B2B expertise to deliver world-class B2B program management, trading community management and customer support.

 

Features
Managed Services features include:

• Mapping and Translation— Mapping of data structures from the format of internal applications such as Microsoft Dynamics, SAP or Oracle to the formats required by external trading partners such as EDI (ANSI X12, Tradacoms, EDIFACT), XML and RosettaNet.
• Trading Community Management— GXS will perform on-boarding of trading partners such as customers, suppliers, distributors, logistics providers and financial institutions on your behalf. Onboarding services include communication and education of trading partners as well as implementation and testing.
• Technical Support— GXS provides 24x7 call centre support, troubleshooting and problem resolution for B2B programs. Support is offered in numerous time zones around the world and in multiple languages including English, French, German, Japanese, Korean and Mandarin Chinese.
• Data Centre Operations— GXS performs all day-to-day management of the B2B infrastructure, including systems health monitoring, data backups, network management, systems administration, database management and application support.
• Visibility and Reporting— GXS provides customers with enhanced visibility to B2B transactions under management. Services include error alerting and reporting, usage reporting, document and acknowledgement tracking, and root cause analysis.

 

Why GXS Managed Services?

• Proven B2B Expertise - No one has more B2B e-commerce outsourcing experience than GXS. GXS has been processing transactions in an outsourced model since 1988 and our expertise in trading partner ramping and implementation derives from the GXS operational team’s utilisation of B2B best practices across over 140 customer operations in production today.
• Supply Chain Visibility - You can quickly and effectively increase supply chain visibility and actionable information through three optional services available to GXS Managed Services customers. GXS Order Lifecycle Visibility, GXS Logistics Visibility and GXS Intelligent Web Forms.
• Leverage the GXS Trading Grid - GXS Managed Services utilise the power of the GXS Trading Grid. GXS Trading Grid is a unique global integration platform that enables and streamlines cross-enterprise business processes.
• Uptime and Availability - GXS Managed Services are designed to be secure, reliable, and scalable to meet our customers’ growing business needs. Our data centres feature a highly redundant power architecture, which includes uninterruptible power supplies, backed by diesel generators.
• Focused, Proactive Customer Support - GXS Managed Services offer dedicated, proactive customer support to manage and monitor e-commerce transactions across your supply chain. The support team proactively manages transactions all day, every day, utilises Six Sigma quality standards worldwide, and offers a 24x7 help desk to provide assistance.
  

Download the Managed Services Brochure >>