These days if you cannot do business electronically in the way your customers prefer you may not be doing business at all. More and more large companies are demanding that their vendors conform to their technology standards and their business processes. The challenge is that each customer has different standards and processes. To service your different customer’s unique needs you have to deal with a lot of complexity and customization.
That’s where OpenText™ Business Network can help. Because we provide services to customers in a wide variety of industry sectors we have experience with almost all the electronic commerce standards and integration technologies on the market. So when your customer asks if you support the Zengin, OFTP2 or EBICS protocols we can help you to say “Yes.” When your customers ask if you can send data in KEDIFACT, SANNA or PCATS format, we can help you to say “Yes.” When your customer asks if your invoices comply with the Brazilian NF-e or Mexican SAT requirements, we can help you to say “Yes.”
Big customers are not the only challenging ones for integration. Small customers who lack the budget, resources and experience to do business electronically complicate matters by continuing to use emails, faxes and PDFs to communicate with you.
We offer a variety of solutions to assist with customer on-boarding:
- Custom Integration – Do business electronically using your customer’s preferred approach. We can help you to map to various EDI (ANSI X.12, EDIFACT) and XML standards (RosettaNet, OAGi). We can transmit in FTP, MQ, AS2, HTTP and other industry or regional protocols. If your customer wants the data encrypted, compressed, filtered, enriched or restructured before they receive it – we can help with that too. Using our Managed Services approach we can shield you from the complexity and diversity of your customer’s integration requests. Learn more about Managed Services.
- Customer On-Boarding Services – We can manage the technical integration with your customers on your behalf. As part of our Managed Services offering, OpenText will perform all the implementation activities including developing maps and file transfer scripts; participating in customer acceptance testing; and developing the supporting documentation. We may able to reduce the backlog of outstanding requests you have as well as to accelerate new implementations.
- Web Portals for Small Customers – The best way to get your smaller customers to do business with you electronically is to make it easy and inexpensive. Our web forms service enables customers to easily exchange electronic purchase orders, invoices and ship notices with you. There’s no software to install. Only a browser and an Internet connection are required. And we offer a variety of pricing models so that you can subsidize or fully fund the customer’s cost to use these services. Learn more about Web Forms.