Are you aspiring to increase your perfect order fill rate? Are you planning to expand your cross-docking, floor-ready merchandise or drop-ship programs with suppliers? One of the keys to success will be reducing the routine errors associated with order fulfillment, shipping and payment processing. Issues like duplicate orders, unauthorized substitutions and invoice discrepancies slow you down and consume endless hours of time.
OpenText Active Intelligence identifies problems associated with orders, packaging, shipments, invoices and payments in real time. It pinpoints problems so that you or your customer/supplier can take corrective action quickly. Once we identify an issue, we offer you multiple options in order to take action. We can “quarantine” or “firewall” EDI/XML messages so they don’t pollute your ERP application with bad orders, shipments or invoices. If you prefer, we can tell the sender exactly what information is incorrect, then request a correction. Or we can simply flag the issue as an exception for your team to handle.
We also aggregate the information so you can identify trends in your business operations. For example, you can pinpoint which of your suppliers is most frequently missing service level objectives related to order packaging, shipping or invoicing. You can also expose the reports to suppliers as well so that they know which areas need improvement.
- Shipment Error Notification – We notify you when the wrong shipper is being used for a load. We identify when an unauthorized product substitution has occurred within one of your orders. And we warn you when a supplier drop shipment is running late. All before your business is impacted.
- Invoicing Error Notification – >We red flag any duplicate invoices or those with an invalid order number. We’ll three-way match invoices to the associated orders and receiving advices to identify any discrepancies in quantities or prices. We drive out bad data before it hits your back-office systems.
- Payment Error Notification – We double check the math in payment files to identify situations where the sums of line items don’t total correctly. We identify duplicate payments. And we help to identify outstanding invoices that don’t match to payments. You have accurate, complete and consistent data.
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