The Global Leader in B2B Integration Services

Case Studies

Read our customer case studies to learn how B2B integration services and solutions have improved business processes and business partner relationships.

Video Case Study: Agrati Group

Agrati GroupAgrati Group is the world’s leading supplier of innovative fastening solutions within the automotive industries. Agrati’s success is built on strong, cooperative relationships with its customers, Agrati has implemented rapid, flexible production capacity to support customers in their globalization plans. GXS is helping Agrati to meet their customer’s B2B integration requirements in the highly competitive automotive marketplace. View »


Autoliv, a worldwide leader in automotive safety, wanted to consolidate its internal systems following a period of rapid expansion, to ensure it could effectively manage its business. Autoliv chose OpenText Trading Grid® Messaging Service (TGMS), enabling them to trade electronic documents with customers and suppliers and with the flexibility and scalability to allow Autoliv to be able to support their customers complex JIT manufacturing processes anywhere in the world. Read »


Working with GXS, Chrysler Group, LLC implemented an electronic data interchange (EDI) system to replace the paper-based communications once used to communicate with their smaller suppliers. Chrysler, an automotive giant, is now saving millions of dollars each year by streamlining their processes through GXS solutions. Read »

Video Case Study: Facil

FacilFACIL is the world’s most innovative and best performing full service provider of fastening solutions for the global automotive car and truck industry. B2B integration by GXS is supporting FACIL’s worldwide business expansion, enabling the company to participate in today’s highly competitive automotive marketplace. View »


Hella, a leading global automotive parts supplier, wanted to reduce the complexity for its business-to-business (B2B) e-commerce infrastructure and centralize B2B operations to the company’s headquarters in Germany. With Trading Grid®, GXS ensures that Hella can enable any partner and consolidate electronic transactions onto a truly global B2B e-commerce network. Read »


Honda Foundry, a division of Honda and one of the leaders in the Japanese auto parts sector, wanted to enhance the efficiency of their business transactions. With Application Integrator, GXS now enables the company to transfer business documents electronically between their back-office systems and between the company and their customers. Read »


Hutchinson, a global tier one automotive and aeronautics supplier, wanted to align its systems with the business needs of their global customers while remaining in step with changing business models. Trading Grid® Messaging Service (TGMS) enables Hutchinson to enjoy near real-time data exchange of its standard business documents, using any chosen EDI or XML document format, with customers around the world. Read »

Video Case Study: Michelin


Michelin is one of the two largest tire manufacturers in the world. The dynamic nature of the automotive industry and the significant growth opportunities in emerging markets presents a significant challenge to companies like Michelin. In order to minimize their supply chain risk, moving production capacity to other countries or working more closely with customers in emerging markets required a flexible B2B infrastructure. Learn how the OpenText™ Trading Grid™ cloud Integration platform supports Michelin’s international operations, and how they have achieved flexibility and scalability to support their global operation using OpenText™ Managed Services and OpenText™ Active Invoices.

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Mitsubishi Motors, a leading automotive company, looked to GXS to provide global support to improve the efficiency of the company’s B2B e-commerce operations. The OpenText Managed Services environment allows Mitsubishi and their global business partners to share information seamlessly.
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Financial Services

JCB Co., Ltd.

JCB is an international leader in the card industry and the only credit card brand that originated in Japan. As JCB expands its international reach and their B2B networks grow, OpenText Managed Services meets their data exchange and integration services with a scalable, secure and global B2B infrastructure. Read »

Royal Bank of Canada (RBC)

RBC has grown to become the premier bank and largest financial institution in Canada. They needed real-time visibility of their transactions to free up work time and reduce costs. OpenText Managed Services provides a secure, seamless and expertly-run e-commerce environment. Read »

Shinhan Bank

Shinhan Financial Group Co. Ltd. is Korea’s first financial holding company that delivers comprehensive financial solutions through a powerful One-Portal network. OpenText Managed Services enables Shinhan Bank to introduce new services, such as global cash management and supply chain finance, to their customers. Read »




BOSCOV’S now is America’s largest family-owned Department Store, with 43 locations across six states and a growing eCommerce business serving customers across the United States. OpenText B2B Integration helps Boscov’s improve the reach, reliability, and efficiency of its B2B processes by monitoring, streamlining, and providing a single source of information across the supply chain.

DSG international

DSG international plc (DSGi), one of Europe’s leading electronic retailers, needed to streamline communications with hundreds of suppliers in order to keep up with customer demand. They turned to GXS to help improve communications, speed processes and increase efficiency in their dealings with suppliers.
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Video Case Study: Harper Collins

Harper Collins
Harper Collins, one of the world’s leading English-language publishers, has consolidated their different B2B e-commerce platforms to a single hosted B2B integration solution with GXS. Harper Collins now has a flexible, easy-to-use cloud solution, enabling the company to rapidly set up new business partners in their fast moving, global marketplace. View »

Video Case Study: Marks and Spencer

Marks SpenceraLeading retailer Marks and Spencer has achieved 100% success in their electronic invoicing program with 2,000 small- and mid-size suppliers enabled in just a year. View »


Backed by the John Lewis Partnership (JLP) and in partnership with Waitrose, Ocado is an online grocery service built from a blank sheet of paper. Ocado decided to outsource all of its e-commerce needs to GXS, via its Managed Services. OpenText Managed Services is a powerful suite of services that effectively allows Ocado to scale quickly and gain significant competitive advantage in the e-commerce marketplace. Read »

Stage Stores

Stage Stores, Inc. has over 800 department stores operating under five brands across 40 states and serves small to mid-size towns and communities. Stage Stores uses GXS technology to efficiently manage the transmission of orders, invoices, and advance ship notices, and it is implementing OpenText Active Intelligence to enhance an already aggressive vendor compliance program. Read »

Video Case Study: Supply Direct

Supply DirectSupported by GXS, Supply Direct now has a flexible and easy-to-use solution enabling the company to do any-to-any data transformation and rapidly set up trading partners to participate in today’s B2B e-commerce marketplace. View »

Supply Direct

Supply Direct, a contract caterer, supplying the NHS and schools with a comprehensive “one stop shop” solution to often complex and demanding catering requirements. The company’s business objective is to offer a cost effective management system that reflects the growing trend towards controlling the entire catering process in-house. The challenge the company faced was how to achieve this effectively and efficiently. With B2B software from GXS, Supply Direct have put in place a flexible and easy-to-use system that enables a company to accomplish any-to-any data transformation and rapidly set up trading and other business partners to participate in today’s e-commerce marketplace.
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Tesco, the U.K.’s largest retailer and sixth largest retailer worldwide, sends and receives more than one million documents per month, 42,000 of which were processed on paper. They wanted to reduce their paper-based documents even further, and selected Trading Grid’s® automation and community enablement services to do so. Read »

The Co-operative

The Co-operative, the UK’s fifth largest retailer, needed a flexible and scalable trading network that could adapt to a changing business environment, following the acquisition of a rival supermarket chain. With Trading Grid® The Co-operative is able to maintain a supply chain supported by uninterrupted, continuous flow of sales, shipment and payment information between organizations. The Co-operative can send and receive information in any format and via any method preferred by the trading partner in question, without creating a technology challenge or costly support burden for the business. Read »


WHSmith is one of the UK’s largest retailers who has been a long-term user of a number of EDI translation and transmission solutions from GXS to deliver their e-business strategy. More recently, WHSmith also decided to consolidate their e-commerce activities using OpenText Managed Services. Read »

Consumer Products

British Gas

British Gas is the leading energy supplier in the United Kingdom, serving around 11 million homes, as well as providing energy to nearly one million UK business premises. British Gas had long been using EDI to place orders electronically with suppliers, but their system was aging and at risk of suffering outages. Their existing in-house system was expensive to maintain, and adding new trading partners and the necessary data mappings was slow and costly. Find out how British Gas addressed these challenges with the help of OpenText B2B Managed Services. Read »


Bulova Corporation is world-renowned for its fine watches and clocks. The company selected TrustedLink and implemented along with a new ERP system to ensure that its transactions with retail customers were as precise as its timepieces. Read »

Coca-Cola Amatil

Producing over 1,450 million litres of beverage products a year, Coca-Cola Amatil supplies around 114,000 customers from large supermarket chains to small corner stores. In order to provide better service, Coca-Cola Amatil turned to GXS for a fully outsourced e-commerce solution. Read »

Dairy Crest

Dairy Crest, the UK’s leading chilled dairy foods company, wanted to move from an in-house B2B electronic trading model to one based on outsourced managed services. Dairy Crest selected OpenText Managed Services, a comprehensive B2B business process outsourcing service providing hosted B2B integration capabilities in the cloud. OpenText Managed Services shields Dairy Crest from increasing B2B program complexities, such as connecting new trading partners, changing map requirements, and on-going hardware and software maintenance. Read »

Daniels Group

Daniels Group mission is to make chilled, fresh, natural foods without compromising taste. Its brands include New Covent Garden Food Company, Johnsons Juice products and Farmhouse Fare. Daniels Group is a casebook example of a company that depends on electronic trading with its major customers but does not have its own in-house dedicated EDI team. The company relies on the capability of Trading Grid® to manage the variety of different EDI and AS2 formats and to provide a seamless interface to the company’s ERP application. Read »


As the world’s largest producer and marketer of high quality fresh fruits, vegetables and fresh-cut flowers, Dole needed a system that would connect global operations as well as support internal systems. Dole turned to GXS, to handle its connectivity needs, improve warehouse efficiency and send automatic alerts through the robust data exchange solution BizManager BizLink Read »

Fifth & Pacific, Inc.

Liz Claiborne Inc., now Fifth & Pacific Companies, Inc., a well-known designer and retailer of fashion apparel and accessories, has been a long-time customer of GXS. Over the years, they have implemented a number of GXS products to enhance operations and streamline their supply chain. Fifth & Pacific, Inc. has developed their e-business infrastructure from basic supplier transactions to what is now the most extensive application of B2B integration and EDI in the apparel industry, all with help from GXS. Read »

Godiva Chocolatier

Godiva Chocolatier was faced with the daunting task of divesting from Campbell’s Soup Company and moving away from their B2B platform as quickly as possible to avoid expensive chargebacks and financial penalties. With their growth strategy in place to expand into new global markets and channels along with new, innovative product introductions, they turned to OpenText Managed Services to serve its diverse supply chain community—no matter the location, size or technical capability. Find out how they doubled the number of business partners in their retail channel using GXS solutions. Read »

Herman Kay

Herman Kay Company Inc., a supplier of men’s and women’s outerwear, needed to enhance their electronic communications, streamline operations and improve the exchange of product information. By using OpenText Trading Grid® Messaging Service and OpenText Active Catalogue, Herman Kay was able to lower transaction costs, speed communications and increase the number of trading partners with access to their style information. Read »


Eastman Kodak Company, a global leader in imaging technology, wanted to streamline and connect a variety of business functions, including accounting, production and management, plant maintenance, sales and distribution, in addition to integrating their e-business systems with SAP products. GXS’s Enterprise Gateway provides Kodak with a single system for transactions and business processes. Read »

Video Case Study: Macleans Highland Bakery

Macleans Highland BakerySupported by GXS, a family bakery is now trading electronically with one of the world’s largest retailers and has grown its business as a direct result. View »

Mitchells & Butlers

Mitchells & Butlers, one of the largest restaurant and pub businesses in the UK, wanted to develop greater transparency and better forecasting with their suppliers, to help them respond quickly to market trends and shorten supply chains. GXS has enabled Mitchells & Butler to create a GS1-compliant recipient data pool, with a single view of accurate product information that can be quickly and easily added to by suppliers and fed to all relevant business systems. Read »


Poupart, fast-growing UK-based fruit wholesaler, wanted a scalable B2B Infrastructure that would allow the company to grow steadily, expand its business partners while cutting any unnecessary costs from their supply chain. With Trading Grid®, Poupart is able to sustain a business model that depends on sourcing from distant geographies while maintaining the ability to react as swiftly as possible to local market demand. Read »


Stylemark, an industry leader in the sunglass market, is the fusion of four distinctly different and independent companies. When the company migrated to SAP across the entire organization, GXS Professional Services provided the skills and experience needed to quickly and effectively integrate TrustedLink and SAP. Read »

Tandy Brands Accessories

Tandy Brands Accessories, Inc. makes and markets fashion accessories for men, women and children. Tandy Brands had been successfully using the TrustedLink iSeries solution for more than five years to trade EDI with over 80 retailers. But when Wal-Mart mandated that it use the Internet and AS2 standard to do business, it quickly needed new technology. The BizManager BizLink was the perfect choice to integrate with the current system and satisfy Wal-Mart’s requirements. Read »

Unilever Brazil

Unilever is a British-Dutch multinational corporation that owns many of the world’s consumer product brands in foods, beverages, cleaning agents and personal care products. Unilever Brazil is the company’s second largest operation internationally. In 2009, Unilever completed 80 years of operations in Brazil. Its products reach around 86% of Brazilian homes on a monthly basis, which is equal to 37 million households. Read »


Owens & Minor

Owens & Minor improves supplier relations and reduces supplier onboarding cycle times using GXS’s online communication and collaboration solution. Read »

PHOENIX—The German Pharmaceutical Industry

The German pharmaceutical industry selected GXS to provide the PHOENIX Clearing Service via its Trading Grid®. The PHOENIX service essentially digitizes the pharmaceutical industry’s supply chain, translating the myriad in-house data formats used by the many companies within the pharmaceutical community and transmitting trading data using Trading Grid® Messaging Service. Read »

High Tech & Manufacturing


Around 25 percent of the world’s power production capacity depends on Alstom. They supply one in five of North America’s metropolitan subway systems, and install technology that manages 40 percent of the country’s electrical grid. Looking to modernize and standardize on B2B technology and processes like procure-to-pay, they selected OpenText Active Orders and OpenText Managed Services. Read »

Video Case Study: ArcelorMittal

ArcelorMittalArcelorMittal is the world’s leading steel and mining company. GXS is helping them to rationalize their EDI architecture, providing a global B2B integration solution with customers across the group. View »


ArcelorMittal, the world’s leading steel company and long-standing customer of Trading Grid®, wanted to migrate from a plethora of point to point connections with individual trading partners to one single, seamless B2B network solution. ArcelorMittal took the decision to outsource the management of their EDI network to GXS. Outsourcing a patchwork of different, fragmented B2B trading networks via OpenText Managed Services takes away the need to maintain low-level expertise in B2B technology in-house and provides efficiency improvements that make core business processes smoother and more reliable. Read »


Bsteel is the IT business unit of Shanghai-based Bsteel Group, the largest iron and steel producer in China. They deploy and manage Bsteel’s global B2B e-commerce strategies. Using GXS Enterprise Gateway and Trading Grid® Messaging Service solutions Bsteel provides a unified platform for integrating Bsteel’s internal business units, customers and suppliers around the world to support data gathering, translation and integration into their forecast to payment supply chain execution. Read »


CNH Global N.V. is a world leader in the agricultural and construction equipment businesses. The company has a very complex B2B network with approximately 11,300 dealers in 170 countries, more than 300 transportation carriers, over 10,000 parts, along with worldwide suppliers and 40 manufacturing facilities located throughout Europe, North America, Latin America, and Asia. Partnering with GXS, CNH has been able to expand its B2B capabilities on a global scale and gain real-time communications and monitoring capabilities. Within a two year timeframe, GXS enabled CNH to go from managing 50 thousand document transactions per month to over 500 thousand documents per month. Managed by GXS mapping experts, CNH was able to develop common specifications and standardize every business partner to 30 maps—reduced from 360 different maps. Read »


Dell, one of the world’s top computer brands, was transitioning from internal manufacturing to original design manufacturers (ODMs) and expanding their global retailer channel, but the scope of the project outstripped internal resources. Dell turned to OpenText Managed Services to integrate thousands of partners and consolidate their three legacy B2B platforms into one of the world’s largest integration cloud platforms, supporting five million transactions a day. Read »

Deluxe Media Services

Deluxe Media Services supplies big names in entertainment such as Fox, Universal and Warner Brothers, with solutions for the manufacturing and distribution of packaged media. Its use of multiple EDI providers and older VAN technology made supply chain communication time-consuming and difficult to manage. Deluxe consolidated all of its EDI traffic to the state of-the-art Inovisworks™ from GXS. This enabled Deluxe to dramatically improve supply chain productivity and reduce costs across their European trading community. Read »


Esprinet is one of the largest distributors of technology products in Europe. With business growing and more and more new brands being added to their portfolio, Esprinet needed to extend its EDI capabilities in order to accommodate business requirements of its strategic suppliers. Esprinet selected OpenText Managed Services to provide the range of B2B integration services it required, easing the burden on internal resources and increasing its business agility. Read »

Exelon Corporation

Exelon Corporation is a major electricity generator and operates the largest fleet of nuclear plants in the United States. Partnering with Exelon, GXS developed a Web Portal solution that allows Exelon’s suppliers to send invoice data and supporting documents electronically. Paper and manual processing of supply chain transactions are drastically reduced or eliminated and data quality is significantly improved. Read »


Part of the Metsäliitto Group comprising approximately 125,000 private Finnish land owners, Finnforest is a leading supplier of eco-efficient wood based products, systems and solutions. Finnforest has adopted Trading Grid® as its standard platform for exchanging electronic orders, invoices, delivery notes, ASNs (advance ship notices) and credit notes with suppliers and customers. Read »

Infineon Technologies

Infineon Technologies, a leading semiconductor supplier to the automotive industry, wanted to put in place a B2B infrastructure delivering solutions that enable logistics and order management. With Trading Grid® Messaging Service Infineon Technologies are able operate a stable and secure customer-facing supply chain supported by the continuous flow of sales, shipment and payment information within and between organizations. Read »

Milwaukee Electric Tool

Milwaukee Electric Tool took an outsourced and expensive EDI solution in house with the award winning TrustedLink transformation software solution from GXS. The result was an easy to use system that significantly increased volume transactions while cutting out consultant and network service costs. Read »

Mission Rubber

Mission Rubber Company, a division of MCP Industries, Inc., needed a cost-effective EDI and document exchange functionality to meet growing demand from customers—the manufacturers’ representatives and distributors it sells through. Mission turned to the experience of GXS for a solution that would integrate well with its existing ERP system. Read »

NXP Semiconductors

NXP Semiconductors is a leading High Performance Mixed Signal and Standard Product solutions company. The company chose to automate the entire spectrum of business processes from pre-ordering and ordering all the way through to distribution and billing. This meant that NXP was faced with a vast array of different standards, protocols and document types to implement. NXP selected GXS as its preferred supplier, because the Trading Grid® Messaging Service (TGMS) delivered the best global connectivity fit for NXP’s business needs. Read »

ON Semiconductor

Multiple customers using multiple systems across multiple industries were turning ON Semiconductor off. As a preferred supplier of power solutions, it needed a complete solution to work with different environments, including EDI and Rosetta Net. ON Semiconductors employed OpenText Managed Services to develop a state-of-the art network to seamlessly exchange data between the company and all of their business partners’ various technologies. Read »


Based in Munich, Germany, Osram GmbH employs more than 39,000 employees globally and is one of the top two automotive lighting manufacturers in the world. As a long-term EDI Express customer, available on the suite of offerings on GXS’s Trading Grid®, Osram can offer integration to all electronically enabled trading partners. Read »

Oxford University Press

Oxford University Press (OUP) is one of the largest publishers in the UK. Its customers include major retailers like WHSmith and Amazon as well as wholesalers like Bertram Books and Gardners Books. Already a long-time TrustedLink user, OUP turned to GXS when it was time to improve the speed and reliability of its communications networks. Read »

Russell Hobbs

Russell Hobbs, a market-leading pioneer of small appliance brands, needed its B2B electronic commerce to cater to the varying demands and geographic location of its retailers, with a key requirement of scalability and the ability to manage large volumes of product orders across many different lines. With Trading Grid® Russell Hobbs has become an Active Business that can send and receive information in any format and via any method preferred by its customers without creating a technology challenge or costly support burden for the business. Read »

Video Case Study: ST Microelectronics

ST MicroelectronicsST Microelectronics is a global leader in semiconductor solutions, with a strong culture of partnership that has created a worldwide network of strategic alliances with customers, suppliers and research institutes. GXS is helping ST Microelectronics to evolve its B2B capabilities, meeting the needs of a growing business, while retaining the flexibility and agility to respond rapidly to changing customer needs. View »


Technicolor is an industry-leading provider of technologies for visual effects, animations and post production services to the cinema, television and advertising industries. Following its historical development through mergers and acquisitions, Technicolor decided to consolidate its existing EDI networks into one, selecting Trading Grid® Messaging Service (TGMS) to provide the company with one solution, enabling the organization to reach customers and suppliers worldwide. Read »

Vermont Information Processing, Inc.

Vermont Information Processing, Inc. (VIP) provides business enhancing software applications to approximately 400 beverage distributors. These applications manage distributor inventory, orders, sales reports and financials. To interact electronically with customers, VIP implemented a full suite of integrated solutions from GXS. The solutions, including TrustedLink and BizManager 400, enabled VIP to standardize its supply chain communications offerings and help its beverage distributors improve efficiencies and reduce costs. Read »

Trade & Transportation


FedEx Corp., a premier global transportation provider, wanted to provide a single gateway to support all of their e-commerce transactions. They implemented a customized GXS solution to enable data exchange between computers of any platform at any time using any communication protocol. Read »

Knight Transportation

Minutes matter in the transportation industry. A single delay can impact multiple organizations, so top-tier carriers are chosen for their responsiveness and reliability. Knight Transportation’s business arrives via EDI, so a reliable provider is essential. Read »

Royal Mail

Royal Mail, Parcelforce Worldwide and the Post Office branches use GXS Enterprise Gateway to share product catalogs, customer details, invoices and parcel tracking data between its own systems and external business partners. EDI and XML transactions are exchanged with over 1000 business partners and the Royal Mail’s SAP and Siebel systems. Read »


Schenker A/S is one of the world’s leading providers of integrated logistics services. The company has worked with GXS for over a decade, continually developing and improving their service to customers and business partners. To address their new challenges, GXS can help them deliver new capabilities to market within short turnaround periods, which is of crucial importance to Schenker in terms of new business development. Read »

TMF Operating

TMF Operating is a division of Brambles Industries, the £3.7 billion (USD 4.9 billion) group that also owns CHEP, the leading provider of pallet and container leasing; Recall, the records management services and Cleanaway, the waste management services company. TMF Operating selected Trading Grid® Messaging Services, part of the suite of offerings available on Trading Grid, to reap the benefits of EDI across the business. Read »

Yantian International Container Terminals

In the port facilities industry, a communications error can cause a shipment to travel around the globe to the wrong destination. Yantian International Container Terminals (YICT) needed a comprehensive transaction exchange platform for its China-based port facilities. GXS helped YICT meet its shipping communication needs with BizManager BizLink. The solution is a simple “point-and-click” system used across a complex community of business partners. Read »

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